Q: How do I purchase a product from Marine Parts Warehouse?
A: Due to the high cost of outboard motor parts and the variation of parts, we want to insure we are ordering the correct part for you the first time. This is why we want to speak with you directly over the phone, instead of taking orders from the website. We will need a model, serial and part number if available before we can order the parts for you.
Q: How fast do the sterndrive parts ship out?
A: If you are ordering new or rebuilt parts, they normally ship the same day if ordered before 1 PM central time. We always check with our distributors to make sure the item is in stock. If the item is out of stock, we will contact you immediately and let you decide if you would like to wait for the item, or if you would like a refund.
Q: What companies do you use for shipping?
A: New and rebuilt parts will either ship with UPS or Fed-Ex. Used parts that ship from our warehouse here in KY, will ship with UPS. International orders or any other US territory outside the 48 states will ship with USPS.
Q: What is your return policy on outboard motor supplies?
A: If the new or rebuilt part was ordered incorrectly by us, we will gladly accept the part back and refund your money. If it is a used part we will exchange for another used part first and if we do not have another one in stock, we will refund your money. All new and rebuilt parts must be in the same condition as when they were shipped and cannot have been installed.
Q: What is the warranty on rebuilt powerheads, lower units and tilt and trims?
A: The rebuilder offers a one year limited warranty. If you have a warranty claim, please contact us. We will issue a return shipping label and the product will be shipped back to the rebuilder for inspection. If the rebuilder finds that something was wrong with the rebuilding process and caused the product to fail the item will be covered 100%. If the rebuilder finds that an outside reason caused the product to fail the product will be repaired at a reduced labor and parts rate. Example: If the carburation was not set right on a rebuilt powerhead and caused the powerhead to lean out on 1 cylinder, this will not be covered. It would be repaired at a reduced rate.
Q: What is the warranty on the new aftermarket lower units?
A: The new aftermarket lower units offer a three year fault free warranty. During the first year the return shipping is paid by the manufacturer. During the last two years, if you have a claim shipping is paid by the customer.
Q: Do you provide service work?
A: We are not a service center. We only sell parts and used outboard motors.
Q: What are your hours of business?
A: We are open from 9-4 central time. Monday thru Friday.
Q: Are pick-ups welcome?
A: On new and rebuilt parts, the products are not stocked here in KY; they are drop shipped from various distributors across the country. On used parts we welcome pick-up for parts. We encourage you to bring the old part along with you to help us match it up correctly.
All prices are in USD.